Terms and Conditions

These are the conditions of the use of this web site. By viewing and using this web site you indicate your acceptance to these conditions and agree to be bound by them.

1.0 Terms of Use

1.1 This web site is owned by and operated on behalf of Wilson Hall Limited (“the Company”, “we” and “us”), a Company registered in England & Wales under company number 3075854 and with its registered office at 106 Carter Lane, Mansfield, Nottingham, NG18 3DH. Together with the completed order form, these Terms and Conditions constitute the entire and only agreement between us and the Customer named on the order form (“you”) in relation thereto. Our acceptance of your order by delivery of the goods constitutes a legally binding contract between us and you on these Terms and Conditions.

1.2 Wilson Hall Limited is completely dedicated to your total satisfaction. Any correspondence regarding this site, suggestions or complaints, should be addressed to office@wilsonhall.co.uk or by phone on 01159 110135. Wilson Hall Limited will endeavour to respond to any complaint within a maximum of five working days.

1.3 This Site is for use only by Customers or prospective Customers of the Company in the United Kingdom. Accordingly, the site is not intended to provide guidance or information for any persons proposing to invest in the Company or transact with the Company as a supplier; and the Site may not be used in any way by competitors of the Company. Furthermore this web site, all its content and any contract brought into being as a result of use of this web site is governed by and construed in accordance with English law and any disputes or claims in connection with this site shall be subject to the exclusive jurisdiction of the Courts in England and Wales.

1.4 Any variation of these conditions shall only be binding if agreed by a director in writing. Any stipulation of conditions on a Customer’s order form shall be deemed to be inapplicable to any order place with us unless expressly agreed to by a director in writing when acknowledging the order in question.

1.5 Except in the case of a person trading or dealing with us as a Consumer as defined by the provisions of the Unfair Contract Terms Act 1977, the Customer is responsible for the suitability of the goods or materials ordered and the goods are supplied by us on the basis that they conform to the written terms and to any description contained in this document. No other representations, terms, conditions or variations of any sort whatsoever whether written or oral alleged to have been made or entered into by us or any servant or agent of ours shall be of any force or effect.

1.6 We do not advise anyone to pre-book an electrician, plumber, builder or any other installer until their goods have been received and checked.

2.0 Payment

2.1 All our goods are offered to you on a payment with order basis and payment is accepted using most Credit Cards. Our Trade Centre also accepts Cash and Debit Cards. We will only accept your order if it is accompanied by a payment in full including any carriage charges (if applicable). The address submitted when ordering goods from this website must match the card holders address used by the card holders bank else the order will not be processed nor despatched.

2.2 We reserve the right to refuse to execute any order or contract if the arrangements for payment or the Customer’s credit is not satisfactory to us. In addition we are to have the right to cancel every contract made with the Customer or to suspend or continue delivery of goods and materials at our option without prejudice to our right to recover any loss sustained. Interest at the rate of 5% per annum above the Bank base rate shall be payable in respect of all sums outstanding.

2.3 The Customer shall not be entitled to withhold payment of any amount payable under the agreement to us by reason of any dispute or claim by the Customer in connection with the agreement nor shall the Customer be entitled to set off against any amount payable under the agreement to us any amount which is not then due and payable by us or for which we dispute liability.

3.0 Dispatch

3.1 We will normally despatch your goods the same day if placed before 12am or the following working day from receipt of your order unless any product comprising part of or all of an order requires a lead time. The goods shall be at risk of the Customer as from the time when they are ready for delivery.

4.0 Availability

4.1 All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason, we will not charge you for these and we will refund any money already paid for them. We will, however, not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.

4.2 We will endeavour to hold sufficient stock to meet all orders and on occasions of unexpectedly high demand we may run out. If your item is not in stock we will back order it for you.

4.3 We reserve the right, at our sole discretion, to supply or deliver a substituted product or refund you the price paid for such goods as soon as possible and in any case within 30 days.

4.4 You may contact us at any time to check the progress of your order.

5.0 Delivery

5.1 We will deliver to any UK mainland address excluding Highlands for our standard delivery charge. Any orders for delivery outside this will have to be quoted for, please call 01159 110135 or e-mail office@wilsonhall.co.uk. In extreme circumstances or postal areas a postage, and packaging surcharge may apply.

5.2 Delivery dates are approximate and we shall not in any event be liable to compensate the Customer in damages or otherwise for any non-delivery or late delivery of goods or for any loss consequential or otherwise arising therefrom. Deliveries will be made during normal working hours, excluding bank holidays and weekends. Saturday delivery can be arranged subject to our discretion.

5.3 There will be one person per vehicle and for health and safety the driver is only contracted to deliver kerb-side. Delivery inside a Customer’s property is at the driver’s prudence. Furthermore we do not undertake to deliver or collect any load over road or ground which, in our discretion, we consider to be unsuitable. If a vehicle used for performing our contract with any Customer deliveries or collects a load to or from a place situated off the public highway the Customer is to be solely responsible for any damage or accident and is to indemnify us fully in respect thereof. For large and heavy items please ensure there will be adequate assistance in helping the driver unload.

5.4 If the Customer wishes to claim that there is any shortage on delivery of any goods delivered or that the goods have been damaged in transit they shall give notice in writing to us and to the carrier by whom the goods were delivered within one day after the delivery is made. Failing which the goods shall be deemed to have been delivered undamaged and in accordance with the delivery documents.

5.5 The Customer shall inspect the goods immediately on delivery thereof and shall give notice to us within two days from delivery any matter or thing by reason whereof the Customer may allege that the goods are not in accordance with the order. If the Customer fails to give such notice the goods will be deemed to be in all respects in accordance with the contract.

5.6 We reserve the right to use an alternative carrier or delivery service without notice or refund. In most cases, you will receive your goods on the next working day following dispatch. A valid signature will be required on delivery. In the unlikely event that you have not received all the goods within 7 days of the date of order, you must notify us immediately.

5.7 All orders will incur a delivery charge. It is up to the Customer to select within the basket the correct carriage charges that will apply if applicable. If an incorrect carriage charge is applied we will contact you directly before processing your order.

6.0 Cancellation

6.1 If you wish to cancel your order you may do so at any time leading up to the time of dispatch. If you wish to cancel your order you must telephone us and we will confirm whether it is possible.

6.2 Under the Distance Selling Regulations you have the right to cancel the contract seven days after the day the goods were delivered, provided the goods are in a re-saleable condition and in the original packaging. You are required to inform us in writing within the seven day cancellation period. The seven day cancellation clause of the Distance Selling Regulations does not apply to special orders and made-to-order products.

6.3 Please note that you will be responsible for returning the goods to us or our supplier unless we deliver the goods to you in error or they are faulty.

6.4 Cancelling an order does not affect your statutory rights as a Customer.

7.0 Returns & Refunds

7.1 We (the Company) agree to meet the obligations set out under the consumer protection laws currently in force, which include: The Sale of goods Act 1979; The Supply of goods and Services Act 1982; The Consumer Credit Act 1974; The Trade Descriptions Act 1968; The Unfair Contract Terms Act 1977 and The 1994 Regulations; The Consumer Protection Act 1987; and The Consumer Protection (Distance Selling) Regulations 2000.

7.2 Once your order has been despatched, you may return the goods for a full refund within 30 days of dispatch. All goods must be returned undamaged, unused and in the original packaging. Please note that as soon as the goods are ready for dispatch, you, the Customer, are responsible for the goods. Delivered goods are the Customer’s responsibility, and any loss or damage to the goods shall be at the Customer’s own risk. The cost of any damage caused due to insufficient packaging will be charged to you. This charge will be at least 15% of the purchase value.

7.3 Goods ordered as specials from manufacturers (not stock items) cannot be returned for credit under any circumstances. Where the Company orders goods from a manufacturer to be made to the Customer’s own specification the Customer will be liable to re-compensate the Company for the cost of such goods if through no fault on the part of the Company the goods are no longer required by the Customer due to incorrect specifications being given by the Customer to the Company or any other cause. If you wish to cancel special or made-to-order products whilst in manufacturing then you must send written notification to this effect, charges will be made for costs incurred up to the time written notification has been received.

7.4 For goods which have arrived damaged you will need to contact us within two working days of receipt of the order. In the unlikely event you should receive your goods damaged you must ensure that any delivery notes or carrier paperwork has been signed to indicate that the product is damaged. Please ensure you check all quantities delivered against the delivery paperwork and note shortages against the driver’s documentation. We will arrange a replacement item for you when we have received the goods into stock and they have been checked. This does not apply to faults caused by accident, neglect or misuse, for which there will be not refund or exchange.

7.5 Except in the case of a person trading or dealing with us as a Consumer as defined by the provisions of the Unfair Contract Terms Act 1977, any goods supplied faulty will be refunded to the amount of the purchase price if we are satisfied that they were defective in material or workmanship upon delivery and provided notice of the defect is given to us within three days of delivery. We take no responsibility or liability in regard to the cost of taking out, re-fixing or making good other materials.

7.6 If the goods are being returned because they are incorrect or because of unsuitable substitution by us, then we will meet the cost of the return but we ask that you allow us to nominate the carrier.

7.7 Stock items which are to be returned for credit must be returned within 14 days of purchase in good condition (undamaged, unused and in the original packaging)

7.8 All goods to be returned must be accompanied by a Returns Number. Please contact us for a Returns Number.

7.9 Incorrectly ordered or unwanted stock items to be returned at the cost of the customer and will incur a 15% restocking charge to cover handling costs.

8.0 Remittance Terms

8.1 The total price payable for the goods will be stipulated at the time when you place your order, whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier’s prices. Also, for the imposition of any taxes or duties, if due to an error or omission in the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. If we are unable to contact you we will treat the order as cancelled.

8.2 In the event a product is listed at an incorrect price due to typographical error, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

9.0 Responsibility of Information Contained Within This Web Site

9.1 Wilson Hall Ltd. has taken reasonable care to ensure that the information on this site is accurate, however the content of the pages on this Web Site is for your general information and use only, therefore Wilson Hall Ltd. or any affiliated companies nor any of their respective employees or representatives make any warranty of any kind (expressed or implied) as to, or assume any legal liability for, (in each case to the extent permitted by law), the accuracy, completeness, currency or reliability of any information contained on this Web Site, nor do they accept any liability to keep the information contained on this Web Site up-to-date. Furthermore the information contained on this Web Site is subject to change without notice.

9.2 Quantities and measurement are approximate. Exact products may vary from the images and dimensions shown and are subject to availability.

9.3 Customers should obtain confirmation of any specific information they require before relying upon this site when purchasing the Company’s goods or services.

10.0 Responsibility of Loss of Information through use of This Web Site

10.1 By accessing this Web Site you agree that, to the extent permitted by law, in no event shall Wilson Hall Ltd. nor any of its affiliated companies nor any of their respective employees or representatives by liable for any loss or damage whatsoever and however caused (even if caused by the Company’s negligence) arising out of or in connection with the use of the information or hyperlinks available on this Web Site.

10.2 Links to other Web Sites are provided for your convenience only. The linked sites (hyperlinks) may not be operated by the Company and it is at your own discretion and risk if you choose to use them. If you decide to access other Web Sites through any such link you will be bound by any terms and conditions of use which that their site may impose on its users. Wilson Hall Ltd. does not endorse the contents, views or products on the linked sites and we do not accept any responsibility for the content of the linked Web Site(s).

11.0 Amendments to this Web Site

11.1 Wilson Hall Ltd reserves the right to revise this Web Site and restrict access to parts or all of its content at any time. Prices advertised on the Web Site are for online purchases only and will be amended from time to time to match the price increases by the supplier(s).

12.0 Privacy Policy

12.1 We are committed to responsible data management and all information is collected lawfully and in accordance with the Data Protection Act 1998. Personal information provided by you is not available for sale or use by third parties and is solely for the use of Wilson Hall Ltd.

12.2 Cookies are used on this Web Site but only to keep track of the contents of your shopping basket once you have selected an item. All information given at the time of ordering is collected by us for the sole intention of completing your order and information will remain dormant after our contract is complete.

12.3 Nothing in these conditions affects your statutory rights. If you wish to know more about our Privacy Policy then please contact us on 01159 110150.

13.0 Unforeseen Circumstances (Force Majeure)

13.1 Wilson Hall Ltd. accepts no liability whatsoever for any failure preventing or hindering manufacturing, supplying or delivering of goods which is due to circumstances or situations which are beyond our control, such as acts of God, strikes, wars, terrorism, power cuts, industrial disputes, flood, earthquake, or other causes beyond the Company’s reasonable control (including any mechanical, electronic or communications failure, but excluding failure caused by a party’s financial condition or negligence). Deliveries may be totally or partially suspended by the Company during any such period.

14.0 Value Added Tax (V.A.T.)

14.1 All prices on this Web Site are exclusive of Value Added Tax. V.A.T. will be added to all orders at the rate applying at the appropriate tax point. V.A.T. is currently charged at the standard rate of 17.5%. We do not sell any items at zero rated V.A.T.. All discounts are taken from the Nett Price and V.A.T. is added to the sub total.

14.2 Wilson Hall Ltd. is a V.A.T. registered company. The V.A.T. number is 646601343.

15.0 Copyrights and Trademarks

15.1 All brand names used within this Web Site are Trademarks (™) or Trade names of their respective holders. All trademarks reproduced in this Web Site which are not the property of, or licensed to, the operator are acknowledged on this Web Site. No permission is given in respect for the use of any of these names or titles and any such use outside these terms and conditions or those terms and conditions of the Trademarks owners may constitute an infringement of the holders’ rights.

15.2 Copyright in the visual design and the coding for this Web Site is owned by the Company or has been licensed to the Company.

16.0 Design and Reproduction

16.0 This Web Site contains material which is owned and licensed to us, our affiliates, or our/their content and technology providers. This material includes, but is not limited to; the layout; the look; the appearance; the design; the text and graphics; the selection; the arrangement; the underlying source code; and software (including applets). Reproduction in whole or part, without written permission, other than in accordance with the copyright notice, is strictly prohibited. You may print materials from the Web Site only for your personal use.

17.0 Illegal or Invalid Terms

17.1 Should any of these conditions be determined to be illegal, invalid or otherwise unenforceable due to the laws of any state or country in which these conditions are intended to be effective, then to the extent and within the jurisdiction which that condition is illegal, invalid or unenforceable, it shall be severed and deleted from these conditions and the remaining conditions will survive, remain in full force and effect and continue to be binding and enforceable.

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